Lifetime Warranty

Sumpters Jewelry Rolex Lifetime Warranty

Be sure to read in its entirety


Sumpters Jewelry warrants all our Rolex watches for life from the date of purchase if stated on the order. This warranty covers any mechanical or functional defect.

Rolex recommends servicing your timepiece every three to five years to keep the components properly oiled to avoid pre-moisture wear, replace all gaskets to keep the movement protected from dust, moisture and to insure all bracelet parts are secure.

In order to take advantage of our our Lifetime Warranty, the watch must be serviced every 3 years by us, Sumpters Jewelry to make sure the movement is properly maintained. This includes disassembly, ultrasonic cleaning, re-oil, assembly, timing adjustment, the replacement of any worn parts and gaskets. In addition, optional refinishing of the bracelet and case to remove and scratches to the factory finish.  Please note the watch owner pays for this service.

This warranty does not cover any case parts, crown, crystals, bezel, tube and bracelet parts, theft, loss or acts of God, accidents such as blows, impacts damage resulting from any tampering of the watch by any other person(s) other than Sumpters Jewelry, damage from mistreatment or improper use, water damage, or modification through the addition or substitution of parts or accessories not supplied at the point of sale. In the event of malfunction Sumpters Jewelry will be responsible for and cover all costs in transporting the timepiece to and from Sumpters Jewelry and will cause the defect to be remedied at no cost to the owner. In the event of malfunction no matter the circumstance the consumer must notify Sumpters Jewelry that the watch has malfunctioned and the warranty holder is requesting service.

Who do I contact about servicing my watch?

You may contact Sumpters Jewelry at (704) 399-5348

 How long does servicing take?

Depending on the model of your watch anywhere between 5-6 weeks.

 How long have you been in business and how experienced is your watchmakers?

We have been in the same location for 40 years. We have two master certified Swiss-watchmakers with a combined 86 years experience. All our watches are serviced in-house.